Customer Service Coordinator

A manufacturer in Mill Hall, PA is looking for a Customer Service Coordintor to add to their team.
Job Description
Provide as the main contact for Customer Service internal and external customers.
Responsibilities may include, but are not limited to:
Manage accounts in terms of order processing, order follow up, on-time deliveries, and complete order fulfillment.
Provide vendor management of pull system program inventory.
Principal liaison for all Mill Hall customers.
Process SAP production batch sheets for timely update of current raw material and finished goods inventory.
Coordinate with transportation and scheduling on capacity planning, packaging inventory, and tanker/fleet availability; verify schedule changes to commit to customer changes.
Provide responsive order management support including order entry, or expediting and shipment information to customers.
Perform periodic (weekly, monthly, yearly) cycle counts based upon predetermined frequencies.
Proactively communicate supply chain issues and provide alternatives.
Initiate and implement initiatives which improve customer service and responsiveness.
Back-up team-members when workload makes this necessary.
Minimum Requirements
High School Diploma or equivalent required. Bachelor's degree a plus.
1 - 2 years Customer Service or Supply Chain/Logistics related experience a plus.
Strong written, verbal and telephone skills.
Able to effectively build relationships both internally and externally in a positive manner.
Able to handle stressful situations.
Ability to work in a matrix environment.
Strong data entry and organizational skills.
Detailed oriented and good follow-up skills.
Able to effectively manage many priorities and issues.
Understanding or ability to utilize applicable computer systems, such as Microsoft Office, Google Drives/Sheets/Forms, and SAP by Design ERP system.
Must be willing and able to work day shift and overtime as needed.
Starting wage is $15 per hour.
Working hours are 8am to 5pm, Monday thru Friday.
Submit your resume TODAY for consideration!
Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.


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